Refund policy

Return Policy

We want you to be fully satisfied with your purchase. If something isn’t right, we’re happy to help.

Returns

Items may be returned within 14 days of delivery for a refund or store credit.

To be eligible for a return, items must be:

  • Unworn and unwashed

  • In original condition

  • With all original tags and packaging attached

Items that show signs of wear, washing, alteration, or damage may not be accepted.

Exchanges

We offer size exchanges when inventory is available.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Sale items

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a tracked shipping method, as we are not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, refunds will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will resolve the problem as quickly as possible.

How to Start a Return

To initiate a return, please contact us at:

info@nationalpulp.com

Include:

  • Order number

  • Item(s) you wish to return

  • Reason for return